If environment information was previously entered into Support Portal, it is possible to select one of the existing environment records using this field. Sitecore Managed Cloud is a Cloud-based hosting service provided by Sitecore that you can use to host your Sitecore Cloud deployments on Microsoft Azure. We've created 6 steps to help secure the investment needed to ramp up your content operations. When using Support Case Creation form, if Environment Label field is populated, an environment record will be automatically created or updated upon submitting a support case. For the Sitecore products listed in this article, support packages (the Support Type) offer up to 8 years of support from the general availability date (the initial release date). Environment information is only saved or updated if Environment Label field is not empty. To save effort when opening new support cases and to help provide consistent and up-to-date information to Sitecore Support team, Sitecore Support Portal enables customers and partners to save and reuse data about their Sitecore environment configuration. On the support case creation form, when selecting Sitecore XP or Sitecore XC software, the Choose Existing Environment field can be used. Twitter /  Youtube, Sitecore compatibility table for Sitecore XP 9 and later, Hotfix rollup package for Sitecore Experience Commerce 9.3.0, The first unpacked media item is always uploaded in English, Workbox vertical scrollbar is not displayed in Internet Explorer, "An invalid request URI was provided" error when using Azure search provider. I want to learn about. Assets3 Support Portal users that have established relationship with this account are able to view, use, and update all corresponding environment records. You can configure the languages … Deliver memorable experiences with. Slingbox Support Site Feedback Please complete this form for web site feedback only. This means that if a Sitecore Implementation Partner has registered relationship with a Sitecore Customer (https://kb.sitecore.net/articles/073804), both Customer and Partner users will be able to access environment information related to this customer's account. LinkedIn /  We aim to be transparent with our customers, partners, service providers, and web visitors about how we handle data in all your interactions with Sitecore, so that you know how your information is kept safe and secure. Send feedback about the documentation to [email protected]. There are two ways to provide files to Sitecore Support: Attach to a ticket. for my company, or about the. Announcing Sitecore Experience Edge, an exciting new SaaS feature for Sitecore Content Hub and Sitecore Experience Manager (XM) Read the press release DIGITAL MARKETING SOLUTIONS. For technical support issues, click Contact Us. Sorry, but we didn't find anything for your query, Connect With Sitecore On: Takeaways from Sitecore Symposium 2020 with Blastic. Download and attach the resulting archive to the support ticket or upload it to the Sitecore Support Box Storage. Any related issues and other feedback should be reported via support portal, check KB 654910for details. My Environments page can be accessed by visiting Cases menu item and then clicking My Environments button: On this page, it is possible to create new environments, update the existing, and delete the outdated ones. File an issue on GitHub 3. Available via the Support Portal interface. Upload to Sitecore Support Box Storage. Sitecore compatibility table for Sitecore XP 9 and later Updated: November 23, 2020. If you can find it on the KB then you will be provided with a link to the dll and any supporting config which you can easily download. Yes, you can search and download support dll’s from https://kb.sitecore.net but only if the support patch has been written up and article relating to it exists on the KB. Language choice options for EXM messages The Email Experience Manager supports multi-language message dispatch. Digital transformation. IMPORTANT UPDATE (Jan. 30, 2020): The EOL has arrived and we now … I am unable to login SItecore Support though I am a certified developer in SItecore.I tried accessing the support portal with the same credentials that I use for Community.I tried contacting Sitecore at '[email protected]' but did not get any reply.Any body as an idea on how can I sort it out. … Sign up to join this community Facebook /  smarttech.com/kb/171425 Learnmore ThisguideandotherresourcesforSMART NotebookandSMART Learning SuiteareavailableintheSupportsectionoftheSMART website Sitecore 8.1 is a comprehensive improvement to Sitecore 8.0 and incorporates all of the feedback that we have received from customers, partners, and analysts since Sitecore 8.0 was released. Sitecore.Support.441349 Last updated at Mon, 12 Oct 2020 13:59:33 GMT Setting the 'Date and Time' field of the 'Archive Item' function creates an English version of … Information about Sitecore XP and XC environments is maintained via dedicated records which are stored separately from support cases or service requests. Any related issues and other feedback should be reported via support portal, check KB 654910 for details. Available via the Support Portal interface. General information about how to create support cases is provided in the following article: Just for curiosity, I tried to apply the latest release of Sitecore.Support.156916 in my Sitecore instance 9.3 but when trying to Unlock/UnloackAll item(s), I get exceptions. I hope I am asking in the right place, let me know otherwise! Environment Label is used to identify the environment in the future. Important Notes The patch should be installed only if recommended by Sitecore Support. Providing correct information is critical in helping Sitecore Support team to effectively resolve support cases. MongoDB has announced end of life (EOL) support for MongoDB version 3.4 in January 2020. 1. Any related issues and other feedback should be reported via support portal, check KB 654910for details. LinkedIn /  On the support case creation form, when selecting Sitecore XP or Sitecore XC software, the Choose Existing Environment field can be used. Insights blog. The digital experience platform and best-in-class CMS empowering the world's smartest brands. For Development, Production, or other environment types, it is good practice to always maintain a dedicated record for each of them as correct identification of the type of the environment and its details help Sitecore Support understand the impact of the issue and determine appropriate troubleshooting techniques. Sitecore.Support.315140 TargetHostName provided in site definition is now used as the host for generating links in sitemap.xml rather than the request host name, to facilitate multi-domain environments. Sitecore.Modules.EmailCampaign.Util.IsMessageBodyRequest() If the method returns true, the EXM is requesting the message body, otherwise it is a normal page request. This will impact all installations of Sitecore on version 8.2.x using MongoDB 3.4. It only takes a minute to sign up. We would like to show you a description here but the site won’t allow us. If environment information was previously entered into Support Portal, it is possible to select one of the existing environment records using this field. Sitecore Community Sitecore Product Support Lifecycle Updated: October 01, 2020. https://kb.sitecore.net/articles/654910#HowToCreateASupportCase. With industry-leading content management, digital marketing and commerce solutions, our enterprise-level .NET platform empowers brands to deliver digital experiences that resonate. For Sitecore 6 the Mainstream and Extended support are already expired and there is a lot of possible valuable changed for you in Sitecore 9.x Check KB 077333to find more information about Sitecore Patches. Available on demand. There are two ways to create and maintain such records: 1. When creating a new support case related to Sitecore Experience Platform (XP) or Sitecore Experience Commerce (XC) software, information about the Sitecore environment affected by the reported issue has to be provided. Assets3 Sitecore Stack Exchange is a question and answer site for developers and end users of the Sitecore CMS and multichannel marketing software. Do not use the Upload button on the Support Package page of the previous versions, because the related Sitecore Support FTP server has been decommissioned. Connect With Sitecore On: Why Sitecore? Hear the trends in digital marketing, Sitecore release updates, and more. Twitter /  marketplace.sitecore.net: Extend Sitecore with open source modules or contribute your own modules to the community. The patch should be installed only if recommended by Sitecore Support. kb.sitecore.net: The Support Knowledgebase represents the collected wisdom of Product Support Services, and is your first port of call for known issues, security bulletins, and diagnostics advice. 0 0 0 0 Updated on Jul 30 Sitecore.Support.293880 People buy experiences, not just products. Sitecore XP 9.0.0 and 9.0.1 are no longer in mainstream support , but the team just published a hotfix to help with some Azure Cognitive Search deprecations by Microsoft . Content. Upload of large files is allowed (up to 4 GB). Thanks, support no-access certified-developer; SuhasMuralidhara_2017969474 4 Jun 2015 6:02 … Help us help you . Sitecore Support Program overview Updated: December 14, … This article explains how to work with the My Environments feature on Sitecore Support Portal. For any issues, post on Sitecore Stack Exchange with jsstag 2. Only for files smaller than 50 MB. Note: The Upload button can be used starting from Sitecore XP 10.0.0. Please select a topic for your feedback * Your Feedback * Please enter your email address * We appreciate your feedback, but we cannot reply or give product support here. Environment records on Support Portal are always connected to a specific Sitecore Account. Developer Tools . At Sitecore we understand the value of data, and the importance of protecting it. Check KB 077333 to find more information about Sitecore Patches. Once appropriate Sitecore environment record is selected, related fields such as Product Version or Web Server OS that correspond to this environment record will be auto-populated. How to get C-suite buy-in for a content hub. Heavy investment in product quality, stability and usability can be found throughout 8.1 to help our customers take advantage of Context Marketing and engage in full brand experience management. Sitecore is composed of four products that work together seamlessly. The patch should be installed only if recommended by Sitecore Support. Server-side JSS components are supported by Sitecore via normal support channels.JavaScript open source JSS components are not supportedby Sitecore Support, but pull requests and issues on GitHub are welcome. Youtube, https://kb.sitecore.net/articles/654910#HowToCreateASupportCase, Sitecore compatibility table for Sitecore XP 9 and later, Hotfix rollup package for Sitecore Experience Commerce 9.3.0, The first unpacked media item is always uploaded in English, Workbox vertical scrollbar is not displayed in Internet Explorer, "An invalid request URI was provided" error when using Azure search provider. 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