I then explained that I had not received and I followed up with asked to speak to a manager or supervisor and he let me know that no one was available at this time. You may also be directed to SmarTrip®, by WageWorks, in order to get key information. Set up a recurring order to automatically receive the tickets you need for your commute. Smartrip Customer Service. See the latest FSA and DCFSA rule changes and, Transfer funds that have been loaded to your Personal Stored funds, Identify why your funds aren’t on your card even after WageWorks has confirmed your order loaded. Metro announces Inauguration service plans, station closures. : Or click this link SmartBenefits to proceed. I am an Employer Some useful feedback and words from GetHuman-224075 taken from his Washington Metro Authority - Smartrip customer service problem that occurred on November 12th, 2017. Metro to reduce SmarTrip price, start customer service push. A virtual fare card will replace the physical SmarTrip cards once a customer chooses to go mobile. Any citizen age 65 and older may receive a SmarTrip®-enabled DC One Card when applying for a DC One Card at a Customer Service Center.. You will be automatically forwarded to the new website in 15 seconds. Please call our Customer Relations team at 202-637-1328 and provide your SmarTrip card number. Your account will be updated with the new SmarTrip serial number. Riders of Martz Group/National Coach (Virginia routes) You must first create an account with WMATA SmartBenefits® Passenger Allocation System to automatically move your benefit, or a portion of your benefit, from your SmarTrip® card to your Vanpool provider each month (you only need to do this step once). Call SmarTrip® Customer Service at 1-888-762-7874 or log in to your SmarTrip® account to report your lost or stolen card. If you’ve ordered Direct Load your order will be loaded on your card on the first day of the benefit month. We offer personal, prompt and professional service for all your transportation needs. All smart card purchases are final. Washington Metro Authority - Smartrip. Yes, the Youth SmarTrip Registration Form must be completed at time of purchase of the Youth by Kytja Weir | June 11, 2012 12:00 AM Print this article. read more. SmarTrip® Customer Service 888-762-7874 or [email protected] . Comment on this page. If that doesn't help, then contact customer service at 1-833-CharmCard (1-833-242-7622). Select “Enroll in Commuter” then select “Transit." There are details regarding your card that only SmarTrip® has access to. Washington Metro Authority - Smartrip Support - What Else? 202.962.2033, TRANSIT POLICE Your account will be updated with the new SmarTrip serial number. Please try the solution below. If you had a passenger allocation account in the previous program, you will need to establish the passenger allocation account again with the WageWorks program. SmarTrip® Card. Menu & Reservations. Your Funds will be transferred to your new card within five business days. SimpleSeps SmartRIP 4 Halftone RIP software with color separations video tutorials. Purchase a replacement pass and notify the Program Administrator of the new serial number as soon as possible. Program Summary. Update your pending WageWorks election with a new card number. SmarTrip® cards can be purchased at any Metrorail station, at the Loudoun County Transit office at: 101 Blue Seal Drive Suite 102 Leesburg, VA 20177. This is a condition that is caused by the WMATA system design. Transfer any Transit or Parking funds that are on a lost card to your new SmarTrip® card. If you experience problems retrieving stored value or with product delivery or you find that you were charged incorrectly for your product, contact SmarTrip® Customer Service at 1-888-762-7874 so that we can review your order and address any problems. Tickets. You will need to use funds from your Personal Stored Value account to be able to ride. CommuterDirect.com lets you buy Washington, D.C.-area transit tickets and passes online and have them delivered to your home or office. Scenario: You reported your card as lost or damaged via your online account or a call to the Customer Service Center, but you did not provide your new card number to your employer. You can also fax a note with the SmarTrip® card serial number, your name, address, and email address to 202-962-1035 or mail the same information to: SmarTrip Regional Customer Service Center PO Box 220568 Chantilly, VA 20153. However, you can see all available balances on the card if you create a SmarTrip® user account at. The card will have the new funds loaded from WageWorks, and might have a separate balance from previous program if the remaining rollover benefits exist. If you ride the bus it could take at least 72 hours. For more information, call OmniRide Customer Service (703) 730-6664 or via Virginia Relay Center - TDD, call 711, Monday - Friday, 5:30AM to 8:30PM. If your card falls into this scenario WMATA will identify and resolve the issues on a case by case basis. The student must contact the SmarTrip® Regional Customer Service Center (RCSC) at 1-888-762-7874 (TDD: 711) to report the lost or stolen card. The SmarTrip® Brochure ( PDF ) for more information smartrip customer service take at least 72.. Promotion of the SmarTrip app and mobile wallet as a new card number your home or.... Account to be able to ride transferred to your SmarTrip® account to be able to ride delivered to new! Through the SmarTrip app and mobile wallet as a new self-service payment option the. 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