the importance of these two and how they can be applied to ensure successful completion of projects. x��Z�s����&@� ;If���\�KӞ������["efN��9"���v�]�Ⱦ����˷�Xq����e�����7߰�W/�������D�nf�g��`��\�L�����? Through the interpersonal communication (communication between two or more people) process, people can exchange information, create motivation, express feelings or apply penalties for inappropriate behavior, all within the workplace (Robbins, et al, 2009). While the former is common to an informal communication, the latter goes with formal communication via letters, memo, etc. The sender needs response of the receiver in order to decide effectiveness of communication. These points are few in number. II. The response thus given is called the response which may be verbal or non-verbal, that is, in words or mere smile, glance, clap, etc. Thus, feedback should be carefully considered before being put forward due to its significance. Feedback should be concise and focused on the areas of strength and growth that will have the greatest impact on the student's learning. . "The Importance of Effective Communication" paper by Edward G. Wertheim, PhD., details how non-verbal communication interacts with verbal communication: We can reinforce, contradict, substitute, complement or emphasize our verbal communication with non-verbal cues such as gestures, expressions and vocal inflection. It is a good basis for planning on what next to be done especially statistical report 6. endobj Platinum Author understanding of the impact of feedback, it is important to make a distinction between the different types of feedback. In fact, communication is the reason for human existence. The types of formal communication are “up to down”, “down to up”, “horizontal” and “cross” communication. For example, customer feedback is the buyers reaction to a companys products, services, o… And within an organization, it is important to develop a healthy and beneficial communication process. Communication will be useless without feedback 7. The process of communication may be seen in the diagram given below. Listening in Communication 26-31 9. Also, the two-way communication process ends with “feedback”. It makes one know if one is really communication or making sense 4. Feedback is the only way to gain receiver’s response and depending on the feedback, sender can tack further steps. Impact of Information and Communication Technologies (ICTs) in the Advancement and Empowerment of African Women: 10.4018/978-1-61520-847-0.ch023: During the past decade, global communications have changed dramatically, as a result of the increased use of information and communication … It makes one know if one is really communication or making sense 4. <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/StructParents 0>> While feedback could be instantaneous as in the case of verbal conversation between two people standing or on telephone conversation or internet instant message, it could be delayed for sometime before the response is given to allow the receiver to think and take his time to consider what he is given. It is the end-result of an idea and makes communication continuous. |   Yet, it is more important than ever before. 4 0 obj The following are some of the importance of feedback in communication either in a formal or informal setting: 1. Therefore any organization that understands the importance of communication uses it in their organizational environment. Basis of problem-solving: In two-way communication, feedback is compulsory. Verbal Communication 11 4. ?+�����엌��a7ߟ����H��*ɛ2^��e�߽d,I��(�Jq�t)���n��e�u��*�,�Y^g�O��[Ms���3��o�o?���4W�G���fO`�~HY�������l�!��"�*{�E �C)�UJ�=�s��~�[��1˱u��(�����c�ᰔL�4,�fuY��!�ȡj^�t���Rfs���l�P�c���q1�U1���# The basis being established here is that feedback is the livewire of communication as communication is the livewire of human existence and interaction. The importance of feedback in the workplace is hard to overestimate: sharing information on what can and needs to be improved helps optimize work process and get things done in less time. However the necessity or importance of feedback is discussed below from different viewpoints: There are various objectives of communication in business organisations. Download preview PDF. The following are some of the importance of feedback in communication either in a formal or informal setting: 1. endobj Feedback is critical to effective communication between parties. Feedback could also be in written form or in oral form or even both. It’s important that you select your communication form based on what type of feedback you need. It isn't feasible or advisable to provide feedback on every aspect of student work. In the process of communication, the originator first gets the idea to be passed across and then think of how to get it across via appropriate channel or medium. Matthews says that Communication is something so difficult … 292–298. Communication plays a very crucial role in an organization. Feedback paves way for new idea generation. �e4����!��W�l8���f�Wd��Q�cn��{�)y�&��)"[-r�B�@���6`�-�ꆒlT��`,H�e��ӏ��e��\g��Ϋl�?~�D�B���4��0�5�b�Wg+\��/U6�s|"nŇ��:iP�ZpU2ը �&����@�#��; ��KOȚ�84UjE��8r�&%k���� Z� AI0L1NޱЪT��=��XpUU��Qp-���Mu ����Bc�Bm4���pG��5$ܿ^@����!�3Y}\��9�@��bU�r5��>�����7:8�� Feedback is valuable when it is received, understood and acted on. Communication is thus the process of sharing our ideas, thoughts, and feelings with other people. 3 Ways to Use Gratitude to Make Your Life Better and More Enjoyable, Learn 3 Steps to Help You Eliminate Stress From Your Conversations and Sleep Better Everyday, How To Use Communication For Better Stress Management, How to Tell If You're Willful or Strong Willed, The Importance Of Feedback In Communication, https://EzineArticles.com/expert/Oluwanisola_Seun/352487, http://ezinearticles.com/?The-­Importance-­Of-­Feedback-­In-­Communication&id=3631322. 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